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45 Comments

1. Courtney

   Hi do you know when the Firenze saddle bag purses will be back in stock ?

2. Fenzo

   Hi Lily,

   Unfortunately we don’t carry the rolling briefcase anymore.

   If you have any more questions, please contact us at sales@FenzoItalianBags.com.

   Fenzo Italian Bags Customer Service
   https://www.FenzoItalianBags.com/

3. Lily

   Do you still carry the rolling briefcase?

4. Fenzo

   Hi Marcia,

   We’re an online store but our warehouse is located in Connecticut. That’s where orders ship from.

   You can contact us at sales@FenzoItalianBags.com.

   Fenzo Italian Bags Customer Service

5. Marcia Demet

   Where are you located and why can’t I find any contact info on your business?

6. Fenzo

   Hi Karen,
   We unfortunately do not have an ETA yet for the Milano Backpack in black. We can however notify you by email when it restocks. The olive (honey) brown and Vecchio brown options will be available on or about January 31, 2022. Please note that this date is an estimate. Many times shipments are delayed due to weather, customs, etc. Please anticipate some delays.

   Regarding shipping to TN, most orders ship UPS Ground within 1-2 business days. And UPS Ground averages 1-2 business days in the Northeast, 3 days to the MidWest and up to 5 days to destinations on the West Coast.

   Fenzo Italian Bags Customer Service

7. Karen

   when will the black Milano back pack be back in stock? How long is shipping to TN?

8. Fenzo

   Hi Awa,
   Unfortunately the zipper can’t be moved.
   Fenzo Italian Bags Customer Service

9. Awa

   Hello,
   I writing to find out if the zipper on your backpack can be moved to better accomedate removing items when commuting.

   Thank you

10. Fenzo

    Hi Awedis,
    We unfortunately only accept credit card or PayPal payments. We do not accept bank transfers for orders. And all orders have to be placed through our website.
    Fenzo Italian Bags Customer Service

11. Awedis Jokarian

    Dear Sir or Madame
    I am interesting to buy this bag Monticello Rolling Leather Briefcase Bag
    $589.99
    I don’t use Credit card only I can pay from my bank account to your bank account.
    Plz send me your number to call you to know all the Details.
    Sincerely
    Awedis

12. Fenzo

    Hi Carmen,
    We unfortunately do not have an ETA yet for the Procida Crossbody. We’re sorry for any inconvenience caused.

    Fenzo Italian Bags Customer Service

13. L

    Hello,
    I would appreciate if you let me know if you will be having back in stock your Procida Crossbody Saddle Bag in brown Vecchio? I would appreciate your prompt response. Thank you.

    Sincerely,

    Carmen

14. John Belock

    I am trying to contact you to exchange a bag I recently purchased. Please provide a way I can contact you. Thanks, John Belock

15. John Belock

    Hello, I purchased a computer bag which I would like to exchange for another bag. Please advise.

16. Heraclio Duran

    Ok thanks I will check

17. Fenzo

    Hi Heraclio,
    Your order was shipped by USPS on 6/30/20. We sent you an email with the tracking information on the same date. If you haven’t received the email be sure to check your spam folder.

18. Fenzo

    Yes we do.

19. Maria

    Hi there
    I would like to purchase a women’s handbag. Do you ship to Spain?
    Thank you

20. Heraclio Duran

    Good afternoon I am looking for the status of my order number 7878 placed a week ago,send me un update please

21. Heraclio Duran

    Thanks, I appreciate it

22. Fenzo

    Hi Heraclio,
    Shipments usually leave our warehouse within 1-2 business days. Since you placed your order on Friday, it’s expected to ship either today or tomorrow. Once it ships, we’ll send an email with your tracking information.

23. Heraclio Duran

    I am looking the tracking number for order number 7878 place on June 26,2020

24. Ana

    Hello! I am looking for a green bag. This product (Firenze Saddle Bag) appears to have two options for green, but only one can be selected. Are the 2 options available for purchase? Thanks.

25. Fenzo Italian Bags

    Yes we do ship to Australia.

26. Sally

    Hi there
    I would like to purchase a women’s luggage bag. Do you ship to Australia?
    Thank you

27. Patty Monteleone

    I would like to return my item and have sent an email. I recognize you have a very limited return policy and want to proceed within the 30 day window.. Please advise.

28. James

    Hi I want to buy a Lugano Italian Leather Overnight Bag in the honey

    Do you think you could get it to me before the end of next week? I’m in the UK – if you could tell me how much it would cost to get it send to us in Yorkshire

29. RIA

    Hi Mary,

    We don’t have a phone number. If you have any questions about any of our products you can email us at sales@fenzoitalianbags.com.

30. Mary T. Yampiro

    hI,

    DO YOU HAVE PHONE NUMBER i CAN CALL YOU ON ??

31. Karl Daniels

    I need to return a bag to exchange it for another bag. How do I do this?

32. RIA

    Hi Anita,

    The Vecchio Brown is a darker brown than the Olive Brown. The Olive Brown is more of a Honey-colored brown. Please let us know if you have any more questions.

33. Anita Wall

    Hello,
    your colors are not clearly specified anywhere on the site. For example which of the color choices is Vecchio Brown versus Olive Brown?

34. Mary

    Hi,

    Please e-mail back to mty@dematteisorg.com. I would like to call you if you have phone number to order bag ?

    Thank you.

    Mary

35. Mary

    Hi,

    Do you have a 1-800 number.

    I would like to order Venezia Bag.

    Mary

36. cristiandrei22

    Hello,
    First , whati is the difference between the two colours of Cortona laptop bag.? Second, do you ship to Romania?

37. Lanie Archer

    Hello,

    I am contacting you on behalf of Olive and Cocoa. We are a high end catalog and e-commerce retailer, specializing in fine gifting. I am interested in your Venezia Leather Trolley Upright and Milano Leather Trolley. We have a product line review early next week and would need wholesale and order information, as well as a RUSH on items to present to ownership. Please let me know best contact to request samples to be shipped 2nd Day or Overnight.

    Thank you,
    Lanie Archer

38. Diane Walker

    Is the clasp on the Firenze cross body bag as shown?

39. Diane Walker

    Is the clasp as shown in the picture of the Firenze Saddlebag purse?
    I’ve seen pictures of that bag with a different clasp.

40. Toni

    I ordered a duffle bag 11/30/16 and have not received it/ My card has been charged

41. RIA

    Yes we do.

    Fenzo Italian Bags Customer Service
    https://www.fenzoitalianbags.com/

42. Anonymous

    Hi there, do you ship to NZ

43. Julia Perry

    I ordered a duffle bag #4115. Can you tell me when it will be shipped to me?
    Thank you

44. Heather Messina

    I ordered a Venezia Duffle in Tuscan Red as a Christmas gift for my husband. Order #23094 on December 1st. He would like to exchange it for the Toscano Duffle in brown from the enclosed flyer that came with the purchase. We can place it in the mail today if we are able to exchange it.

45. Devin Huffines

    Do have in stock the floto Cortona briefcase in the Vecchio brown?