Where are you located and why can’t I find any contact info on your business?
Fenzo
Hi Karen,
We unfortunately do not have an ETA yet for the Milano Backpack in black. We can however notify you by email when it restocks. The olive (honey) brown and Vecchio brown options will be available on or about January 31, 2022. Please note that this date is an estimate. Many times shipments are delayed due to weather, customs, etc. Please anticipate some delays.
Regarding shipping to TN, most orders ship UPS Ground within 1-2 business days. And UPS Ground averages 1-2 business days in the Northeast, 3 days to the MidWest and up to 5 days to destinations on the West Coast.
Fenzo Italian Bags Customer Service
Karen
when will the black Milano back pack be back in stock? How long is shipping to TN?
Fenzo
Hi Awa,
Unfortunately the zipper can’t be moved.
Fenzo Italian Bags Customer Service
Awa
Hello,
I writing to find out if the zipper on your backpack can be moved to better accomedate removing items when commuting.
Thank you
Fenzo
Hi Awedis,
We unfortunately only accept credit card or PayPal payments. We do not accept bank transfers for orders. And all orders have to be placed through our website.
Fenzo Italian Bags Customer Service
Awedis Jokarian
Dear Sir or Madame
I am interesting to buy this bag Monticello Rolling Leather Briefcase Bag
$589.99
I don’t use Credit card only I can pay from my bank account to your bank account.
Plz send me your number to call you to know all the Details.
Sincerely
Awedis
Fenzo
Hi Carmen,
We unfortunately do not have an ETA yet for the Procida Crossbody. We’re sorry for any inconvenience caused.
Fenzo Italian Bags Customer Service
L
Hello,
I would appreciate if you let me know if you will be having back in stock your Procida Crossbody Saddle Bag in brown Vecchio? I would appreciate your prompt response. Thank you.
Sincerely,
Carmen
John Belock
I am trying to contact you to exchange a bag I recently purchased. Please provide a way I can contact you. Thanks, John Belock
Hello, I purchased a computer bag which I would like to exchange for another bag. Please advise.
Heraclio Duran
Ok thanks I will check
Fenzo
Hi Heraclio,
Your order was shipped by USPS on 6/30/20. We sent you an email with the tracking information on the same date. If you haven’t received the email be sure to check your spam folder.
Fenzo
Yes we do.
Maria
Hi there
I would like to purchase a women’s handbag. Do you ship to Spain?
Thank you
Heraclio Duran
Good afternoon I am looking for the status of my order number 7878 placed a week ago,send me un update please
Heraclio Duran
Thanks, I appreciate it
Fenzo
Hi Heraclio,
Shipments usually leave our warehouse within 1-2 business days. Since you placed your order on Friday, it’s expected to ship either today or tomorrow. Once it ships, we’ll send an email with your tracking information.
Heraclio Duran
I am looking the tracking number for order number 7878 place on June 26,2020
Ana
Hello! I am looking for a green bag. This product (Firenze Saddle Bag) appears to have two options for green, but only one can be selected. Are the 2 options available for purchase? Thanks.
Fenzo Italian Bags
Yes we do ship to Australia.
Sally
Hi there
I would like to purchase a women’s luggage bag. Do you ship to Australia?
Thank you
Patty Monteleone
I would like to return my item and have sent an email. I recognize you have a very limited return policy and want to proceed within the 30 day window.. Please advise.
James
Hi I want to buy a Lugano Italian Leather Overnight Bag in the honey
Do you think you could get it to me before the end of next week? I’m in the UK – if you could tell me how much it would cost to get it send to us in Yorkshire
RIA
Hi Mary,
We don’t have a phone number. If you have any questions about any of our products you can email us at sales@fenzoitalianbags.com.
Mary T. Yampiro
hI,
DO YOU HAVE PHONE NUMBER i CAN CALL YOU ON ??
Karl Daniels
I need to return a bag to exchange it for another bag. How do I do this?
RIA
Hi Anita,
The Vecchio Brown is a darker brown than the Olive Brown. The Olive Brown is more of a Honey-colored brown. Please let us know if you have any more questions.
Anita Wall
Hello,
your colors are not clearly specified anywhere on the site. For example which of the color choices is Vecchio Brown versus Olive Brown?
I am contacting you on behalf of Olive and Cocoa. We are a high end catalog and e-commerce retailer, specializing in fine gifting. I am interested in your Venezia Leather Trolley Upright and Milano Leather Trolley. We have a product line review early next week and would need wholesale and order information, as well as a RUSH on items to present to ownership. Please let me know best contact to request samples to be shipped 2nd Day or Overnight.
Thank you,
Lanie Archer
Diane Walker
Is the clasp on the Firenze cross body bag as shown?
Diane Walker
Is the clasp as shown in the picture of the Firenze Saddlebag purse?
I’ve seen pictures of that bag with a different clasp.
Toni
I ordered a duffle bag 11/30/16 and have not received it/ My card has been charged
I ordered a duffle bag #4115. Can you tell me when it will be shipped to me?
Thank you
Heather Messina
I ordered a Venezia Duffle in Tuscan Red as a Christmas gift for my husband. Order #23094 on December 1st. He would like to exchange it for the Toscano Duffle in brown from the enclosed flyer that came with the purchase. We can place it in the mail today if we are able to exchange it.
Hi Marcia,
We’re an online store but our warehouse is located in Connecticut. That’s where orders ship from.
You can contact us at sales@FenzoItalianBags.com.
Fenzo Italian Bags Customer Service
Where are you located and why can’t I find any contact info on your business?
Hi Karen,
We unfortunately do not have an ETA yet for the Milano Backpack in black. We can however notify you by email when it restocks. The olive (honey) brown and Vecchio brown options will be available on or about January 31, 2022. Please note that this date is an estimate. Many times shipments are delayed due to weather, customs, etc. Please anticipate some delays.
Regarding shipping to TN, most orders ship UPS Ground within 1-2 business days. And UPS Ground averages 1-2 business days in the Northeast, 3 days to the MidWest and up to 5 days to destinations on the West Coast.
Fenzo Italian Bags Customer Service
when will the black Milano back pack be back in stock? How long is shipping to TN?
Hi Awa,
Unfortunately the zipper can’t be moved.
Fenzo Italian Bags Customer Service
Hello,
I writing to find out if the zipper on your backpack can be moved to better accomedate removing items when commuting.
Thank you
Hi Awedis,
We unfortunately only accept credit card or PayPal payments. We do not accept bank transfers for orders. And all orders have to be placed through our website.
Fenzo Italian Bags Customer Service
Dear Sir or Madame
I am interesting to buy this bag Monticello Rolling Leather Briefcase Bag
$589.99
I don’t use Credit card only I can pay from my bank account to your bank account.
Plz send me your number to call you to know all the Details.
Sincerely
Awedis
Hi Carmen,
We unfortunately do not have an ETA yet for the Procida Crossbody. We’re sorry for any inconvenience caused.
Fenzo Italian Bags Customer Service
Hello,
I would appreciate if you let me know if you will be having back in stock your Procida Crossbody Saddle Bag in brown Vecchio? I would appreciate your prompt response. Thank you.
Sincerely,
Carmen
I am trying to contact you to exchange a bag I recently purchased. Please provide a way I can contact you. Thanks, John Belock
Hello, I purchased a computer bag which I would like to exchange for another bag. Please advise.
Ok thanks I will check
Hi Heraclio,
Your order was shipped by USPS on 6/30/20. We sent you an email with the tracking information on the same date. If you haven’t received the email be sure to check your spam folder.
Yes we do.
Hi there
I would like to purchase a women’s handbag. Do you ship to Spain?
Thank you
Good afternoon I am looking for the status of my order number 7878 placed a week ago,send me un update please
Thanks, I appreciate it
Hi Heraclio,
Shipments usually leave our warehouse within 1-2 business days. Since you placed your order on Friday, it’s expected to ship either today or tomorrow. Once it ships, we’ll send an email with your tracking information.
I am looking the tracking number for order number 7878 place on June 26,2020
Hello! I am looking for a green bag. This product (Firenze Saddle Bag) appears to have two options for green, but only one can be selected. Are the 2 options available for purchase? Thanks.
Yes we do ship to Australia.
Hi there
I would like to purchase a women’s luggage bag. Do you ship to Australia?
Thank you
I would like to return my item and have sent an email. I recognize you have a very limited return policy and want to proceed within the 30 day window.. Please advise.
Hi I want to buy a Lugano Italian Leather Overnight Bag in the honey
Do you think you could get it to me before the end of next week? I’m in the UK – if you could tell me how much it would cost to get it send to us in Yorkshire
Hi Mary,
We don’t have a phone number. If you have any questions about any of our products you can email us at sales@fenzoitalianbags.com.
hI,
DO YOU HAVE PHONE NUMBER i CAN CALL YOU ON ??
I need to return a bag to exchange it for another bag. How do I do this?
Hi Anita,
The Vecchio Brown is a darker brown than the Olive Brown. The Olive Brown is more of a Honey-colored brown. Please let us know if you have any more questions.
Hello,
your colors are not clearly specified anywhere on the site. For example which of the color choices is Vecchio Brown versus Olive Brown?
Hi,
Please e-mail back to mty@dematteisorg.com. I would like to call you if you have phone number to order bag ?
Thank you.
Mary
Hi,
Do you have a 1-800 number.
I would like to order Venezia Bag.
Mary
Hello,
First , whati is the difference between the two colours of Cortona laptop bag.? Second, do you ship to Romania?
Hello,
I am contacting you on behalf of Olive and Cocoa. We are a high end catalog and e-commerce retailer, specializing in fine gifting. I am interested in your Venezia Leather Trolley Upright and Milano Leather Trolley. We have a product line review early next week and would need wholesale and order information, as well as a RUSH on items to present to ownership. Please let me know best contact to request samples to be shipped 2nd Day or Overnight.
Thank you,
Lanie Archer
Is the clasp on the Firenze cross body bag as shown?
Is the clasp as shown in the picture of the Firenze Saddlebag purse?
I’ve seen pictures of that bag with a different clasp.
I ordered a duffle bag 11/30/16 and have not received it/ My card has been charged
Yes we do.
Fenzo Italian Bags Customer Service
https://www.fenzoitalianbags.com/
Hi there, do you ship to NZ
I ordered a duffle bag #4115. Can you tell me when it will be shipped to me?
Thank you
I ordered a Venezia Duffle in Tuscan Red as a Christmas gift for my husband. Order #23094 on December 1st. He would like to exchange it for the Toscano Duffle in brown from the enclosed flyer that came with the purchase. We can place it in the mail today if we are able to exchange it.
Do have in stock the floto Cortona briefcase in the Vecchio brown?