Who we are
Our website address is: https://FenzoItalianBags.com.
All charges to your credit card will be billed by Envooboo TC, LLC
We promise to deliver quality and value in every product we carry. Since we are a reseller, all of our products are from the Floto Collection. Floto products are guaranteed for their natural life and to be free of manufacturing defects. They are made from natural materials which can vary slightly in color and texture. Slight variations in color are not considered defects but rather symptoms of the natural product. The bags are folded for shipping and storage – any creases caused in shipping will fully recover after its first use.
If you are not 100% satisfied, please let us know and we’ll make it right.
Please read this policy to understand how we will treat the personal information that you give to us.
Here at Fenzo Italian Bags, we absolutely value our customers and their privacy. The information that is gathered by us is only for internal usage in order to help us better serve you in the future. Such information is not your personal information, but that of your hardware which enables us to analyze important statistics and traffic information. Your personal information, however, is only used for shipping and/or notification purposes. Rest assured that Fenzo Italian Bags does not sell, rent, or exchange information to-or-with any third party.
What personal data we collect and why we collect it
We collect personal information directly from you to do all the things typically associated with electronic and mobile commerce websites. Examples of the information we collect include name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, and demographical information.
This information is collected at various places: for instance, when you check out with your online order; subscribe to mailers, email offers, and mobile messaging offers; participate in surveys, contests, or sweepstakes; or interact with special-event or program offers.
We collect information about you and, if you provide it, we collect information about those you know. For example, we collect your gift recipient’s contact information to process your gift orders.
We use this collected information to do things like:
- Process your online orders.
- Open an online account at your request.
- Personalize your online experience with content and offers that are tailored to your interests.
- Provide Customer Care, whether it’s responding to a request or following up on an order.
- Include you in surveys and contests.
- Facilitate networks of online social activity centered on our products and services.
- Manage and develop Fenzo Italian Bags’ business and operations.
- Enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our web environment, or by viewing our content within their web environment.
- Market our products and services (for instance, we may add you to our email or mailing list when you make an online purchase).
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
We appreciate your comments, remarks, feedback, suggestions, ideas and other submissions you disclose or transmit to us (collectively, Comments). When you leave comments on our site we collect the data shown in the comments form, and also the your IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When you submit a contact form, we collect your name, email address and any information shown in the contact form, and also the visitor’s IP address and browser user agent string to help spam detection. how long you keep it. We use contact form submissions for customer service purposes, but do not use the information submitted through them for marketing purposes.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We evaluate and select third-party service providers to help us analyze our visitors’ site and purchase preferences. For example, we use Google Analytics to better understand our customers’ use of our website, mobile site, Fenzo Italian Bags social media pages and web capabilities like embeddable widgets. We also use third parties so that we can evaluate and understand customers’ purchases in order to provide tailored offers and information, based on unique preferences. This information also allows us to improve our site, social media pages and web capabilities.
Who we share your data with
We share information with third parties who help us provide our orders and store services to you; for example our supplier Floto Imports that provides products to you, Google Analytics, shipping providers such as USPS, UPS and DHL, and payment gateways.
Third parties and service providers
Social media platforms
Additional third parties
Law enforcement, government entities, courts, or other third parties as required or allowed by applicable law, such as for the legal and safety purposes, or otherwise to help prevent harm or fraud to us, you, our customers, or other third parties. We also may share personal information with third parties upon your request or with your approval, though we may not be able to accommodate all requests.
We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to these third party payment processors.
What data is collected
Information shared with a payment provider to process payments includes:
- Phone number
- Unique payment identifier
- Payment provider identifier
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information you provide in your user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Our contact information
You may contact us at:
firstname.lastname@example.org (ATTN: Privacy Matter)
How we protect your data
Your data is secured using Secure Sockets Layer (SSL) Web Server Certificate which encrypts all data to and from the site when you check out.
Please review the following terms and conditions that govern your use of our Site. Please note that you are agreeing to follow and be bound by these terms and conditions by using our Site. We may change the terms and conditions that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and/or service(s) or any misuse of the product(s) and/or service(s) in a manner not in accordance with their intended use.
This Site may contain links to other web sites (Linked Sites). Fenzo Italian Bags does not have any control over the Linked Sites, and neither endorses nor approves any products or information offered at Linked Sites. Access Linked Sites at your own risk.
Products on FenzoItalianBags.com are distributed by Floto Imports and as such, FenzoItalianBags.com is an authorized Floto Imports retailer.
This Site and its contents are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. Fenzo Italian Bags does not warrant that this Site and its contents are complete or error free or that the server that makes it available is free of viruses or other harmful components. Price and availability information is subject to change without notice. You acknowledge, by your use of the Site, that your use of our Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Site, and that Fenzo Italian Bags, and its officers, directors and employees shall not be liable for any damages of any kind related to your use of this Site.